Frequently Asked Questions

Frequently Asked Questions (FAQ)

Q: What is the checkout process like on Chilepeak?
A: At Chilepeak, we’ve made the checkout process simple, fast, and completely secure. After adding your favorite items to your cart, click the cart icon in the top-right corner to review your selections. Adjust quantities if necessary, then click “Proceed to Checkout.” Enter your shipping details, choose your delivery option, and select a payment method. Double-check everything before confirming — we want your order to reach you quickly and smoothly.

Q: How do I enter my details during checkout?
A: During checkout, you’ll need to provide your shipping address, billing details, and contact information. Please ensure all information is entered accurately to avoid delivery issues. chilepeak.com uses SSL encryption to protect your data. If you have an account, your information can be securely saved for a faster checkout next time.

Q: What payment methods are accepted on chilepeak.com?
A: We accept trusted and convenient payment options, including Visa, MasterCard, American Express, Discover, PayPal, and Stripe. If you experience any payment issues, please contact our support team — we’re happy to help.

Q: Can I change or cancel my order after it’s been placed?
A: We understand that changes happen! If you need to modify or cancel an order, please contact us immediately at support@chilepeak.com. We’ll do our best to help. However, once an order has been processed or shipped, it can no longer be changed or canceled.

Q: How can I track my order from Chilepeak?
A: Once your order ships, you’ll receive a confirmation email containing your tracking number and a direct link to follow your shipment in real time. If tracking updates seem delayed, please reach out to support@chilepeak.com, and we’ll look into it right away.

Q: What is Chilepeak’s return policy?
A: Your satisfaction is our priority. If your purchase doesn’t meet your expectations, we offer a simple return process within our designated return period. Items must be unused, in their original condition and packaging, to qualify. Once we receive and inspect your return, we’ll issue a refund or exchange promptly. Visit our Return Policy page for full details.

Q: How can I contact Chilepeak’s customer support?
A: Our friendly support team is always here for you! You can contact us via the Contact Us page or by emailing support@chilepeak.com. We aim to respond to all inquiries within 24 hours.

Q: What should I do if I receive a damaged item from Chilepeak?
A: We sincerely apologize if your order arrives damaged. Please email support@chilepeak.com with your order number and a photo of the damaged item. Our team will review your request and arrange a replacement or refund as soon as possible. At Chilepeak, your satisfaction is — and always will be — our top priority.