Return Policy

Return & Exchange Policy

At Chilepeak, your satisfaction is our top priority. We’re committed to providing a smooth, secure, and worry-free shopping experience on chilepeak.com. If your purchase doesn’t meet your expectations, our return and exchange policy is designed to be fair, transparent, and customer-focused — so you can shop with total confidence.

Eligibility for Returns
You may request a return if your item meets the following conditions:

• The item is unused, unworn, and includes all original tags

• It is returned in its original packaging

• You can provide proof of purchase (such as an order confirmation or receipt)

Please note: Items that are used, damaged, washed, or missing original packaging may not qualify for a full refund.

Return Timeframe
All return requests must be submitted within 30 days of receiving your order. Requests made after this period unfortunately cannot be accepted.

How to Start a Return
To initiate a return, please contact us at support@chilepeak.com with the following details:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief explanation of the reason for your return

• A photo or video of the item (especially if it arrived damaged, defective, or incorrect)

Our support team will review your request and reply within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a Chilepeak error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to our mistake, we’ll provide a prepaid return label.

• We strongly recommend using a trackable shipping service to ensure your package arrives safely.

Exchanges
We’re happy to offer exchanges if your item is:

• Defective or damaged upon arrival, or

• Incorrect in size, color, or style

To request an exchange, please email support@chilepeak.com with your replacement details. Once approved, we’ll send your new item as quickly as possible.

Exceptions & Limitations

Returns or exchanges may be refused or partially refunded if:

• The request is made after 30 days from delivery

• The item shows signs of wear, washing, or alteration

• The product was marked as final sale or non-returnable at checkout

At Chilepeak, we stand for fairness, integrity, and care. Your satisfaction isn’t just a goal — it’s at the heart of everything we do.

Contact Information:
📍 QUEENASIA KUTURE
Address: 4006 35th Ave N, Birmingham, AL 35217, United States
📧 Email: support@chilepeak.com