Refund Policy

Refund Policy

At Chilepeak, your satisfaction is at the center of everything we do. When a return is approved, we ensure your refund is handled promptly, transparently, and with care — creating a smooth, stress-free, and trustworthy experience from start to finish.

1. Refund Approval
Refunds are issued only after we receive and inspect the returned item.
Our quality assurance team carefully checks each product to verify its condition and eligibility.
Once your return is approved, the refund is typically processed within 14 business days.

2. Refund Method
All refunds are issued to the original payment method used during checkout.
Depending on your bank or card provider, please allow an additional 3–5 business days for the refunded amount to appear in your account.

3. Non-Refundable Charges
Please note:

• Shipping fees are non-refundable, even if the entire order is returned.

• If the return is not due to a Chilepeak error, any return shipping costs may be deducted from your refund.

• Refunds do not apply to final-sale or non-returnable items marked at the time of purchase.

At Chilepeak, we handle every refund with honesty, care, and respect — because your trust means as much to us as the confidence you bring to every piece you wear.