Privacy Policy

Privacy Policy – chilepeak.com

Introduction
Chile Peak LLC  (“we,” “us,” or “our”) values your trust and is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the rights and choices available to you regarding your personal data.

Information We Collect
We collect information directly from you and automatically when you interact with our website.

a. Information you provide directly:

• Contact details: name, email, phone number, billing and shipping address

• Account information: username, password, and order history

• Payment details: card or third-party payment tokens (we do not store full card numbers; all transactions are securely handled by authorized payment processors)

• Customer service messages and feedback

• Marketing preferences and communication consent

b. Information collected automatically:

• Technical data: IP address, browser type, operating system, device ID, referring pages, and timestamps

• Cookies and similar technologies: used for site optimization, analytics, and personalized experiences

• Usage activity: products viewed, searches made, and interactions with our website

How We Use Your Information
Your personal information is used to:

• Process and fulfill orders efficiently

• Manage returns, refunds, and exchanges

• Provide customer support and respond to inquiries

• Facilitate secure payments and prevent fraudulent activity

• Personalize your browsing and shopping experience

• Send updates such as order confirmations and shipping details

• Analyze performance and improve marketing effectiveness

• Comply with applicable legal and regulatory requirements

Legal Bases for Processing (if applicable)
For users in certain regions (such as the EU/EEA), we process data based on:

• Contract performance – to fulfill orders or provide services

• Legitimate interests – such as fraud prevention and business analytics

• User consent – for marketing or cookie preferences

• Legal obligations – to comply with applicable laws and regulations

Sharing & Disclosure of Personal Information
We may share your data with trusted third parties that assist us in operating our business, including:

• Service providers: shipping carriers, payment gateways, hosting providers, and email/marketing platforms

• Analytics and advertising partners: to improve campaigns and understand user behavior

• Regulatory bodies: if required by law or to protect our rights

• Business transfers: in the event of a merger, acquisition, or restructuring

All third parties are contractually obligated to protect your data and use it only for authorized purposes.

“Do Not Sell or Share My Personal Information” (California / CCPA)
If you are a California resident, you can request to opt out of the sale or sharing of your personal data by emailing support@chilepeak.com.

Your Rights
Depending on your location, you may have the right to:

• Access and obtain a copy of your personal data

• Request correction or deletion of inaccurate or outdated information

• Opt out of promotional emails and marketing communications

• Request data portability or restriction of processing

• Object to specific types of data use

• Withdraw consent at any time (if processing is based on consent)

To exercise these rights, contact us at support@chilepeak.com with sufficient information to verify your identity.

Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to enhance site performance, remember your preferences, and tailor your experience. Some cookies help us analyze site traffic and improve advertising relevance. You can control or disable cookies through your browser settings or our cookie preference tool.

Third-Party Links & Services
Our website may contain links to third-party sites or tools (e.g., payment processors or social media platforms). We are not responsible for how these third parties collect or use your information. Please review their privacy policies before providing any data.

Data Security & Retention
We apply industry-standard security measures to protect your information from unauthorized access, alteration, or loss. While no online system is completely secure, we comply with applicable breach notification laws. Your data is retained only as long as necessary for legitimate business or legal purposes.

Children’s Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect data from minors. If we become aware that such information has been collected, we will delete it promptly.

International Data Transfers
If you access chilepeak.com from outside the United States, your information may be transferred and processed in the U.S. or other jurisdictions where our partners operate. We ensure appropriate safeguards are in place for these transfers.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of our site after changes means you accept the updated policy.

Contact Us
For questions, requests, or privacy-related concerns, please contact us:

📧 Email: support@chilepeak.com